Customer Service and Appointment Center Representitive

🎧 Be the Voice Homeowners Trust First – Join Carolina Energy Conservation!

At Carolina Energy Conservation in Myrtle Beach, SC, we’re not just answering phones—we’re starting conversations that make homes more comfortable, efficient, and enjoyable to live in.

We’re looking for a full-time Appointment Center Rep / Customer Service Representative (CSR) who thrives on connecting with people, listening to their needs, and helping them take the first step toward a better home.

If you’re the kind of person who brings energy to every conversation and genuinely cares about helping others—you might be exactly who we’re looking for.

💡 What You’ll Earn & Enjoy

• $14/hour base pay + bonus & commission opportunities
• 401(k) plan
• Paid holidays
• Paid vacation (after 1 year)
• Employee recognition & fun company events
• A supportive, family-style culture
• Sundays off + most Saturdays free (hello work-life balance!)
• Veteran-friendly workplace 🇺🇸

🏡 About Us

Since 2009, Carolina Energy Conservation has been helping homeowners take control of their comfort. From high-performance insulation to energy-saving upgrades, we provide long-lasting solutions that improve home efficiency and reduce strain on HVAC systems.

But what really sets us apart?
Our people.

We’ve built a reputation for doing things the right way—with integrity, craftsmanship, and genuine care for our customers. And internally, we’re just as committed to our team, offering growth opportunities, stability, and a workplace that feels like family.

☎️ Your Role: The First Impression That Matters

As our Appointment Center Rep, you are the voice of our company—the first person homeowners connect with when they’re looking for help.

You’re not just booking appointments.
You’re listening, guiding, and building trust from the very first call.

What you’ll do:

• Answer inbound calls with energy, empathy, and professionalism
• Help homeowners feel heard, understood, and taken care of
• Schedule appointments for our sales team from inbound and outbound leads
• Follow up with homeowners who have already received proposals
• Make 50+ outbound calls daily to warm, pre-qualified leads (no cold calling!)
• Keep things organized and flowing smoothly across departments

Your voice sets the tone. Your attitude builds confidence.
You are the start of every great customer experience.

🔧 What You Bring to the Table

• Strong phone presence and communication skills
• Ability to handle both inbound and outbound calls (50–100/day)
• Solid computer skills
• Good understanding of SC/NC geography
• Attention to detail and strong organizational skills
• A natural ability to listen, connect, and problem-solve

If you’re someone who:

• Loves talking to people
• Stays positive and motivated
• Takes pride in helping others
• And can keep things organized while moving fast…

👉 You’ll fit right in.

🕒 Schedule

• Full-time
• Monday – Friday
• Occasional Saturdays

🚀 Ready to Get Started?

We respect your time—our application takes just 3 minutes to complete.

If you’re ready to be the first voice homeowners trust and make a real impact every day, we’d love to meet you.

📍 Location: Myrtle Beach, SC (29588)

Note: Background check and pre-employment drug screening required.

Location: 29588

Must be able to pass a background check. We also conduct pre-employment drug testing. Any job offer will be based on the results of background and drug testing.